Terms of service.

OVERVIEW

VENTUREXCAPES is a travel agency that curates group trips for travellers. There will be 2 parts of the services that we offer. The main part is the group trips. We will plan a trip itinerary for a specific location and specific date(s). The trip will be available for a specific group of individuals that will be stated in the trip itinerary.

We also plan customized trips based on the traveller(s) budget. Travellers on customized trip packages will also be liable to these Terms of Service.

BOOKING

If you are interested in joining one of our group trips, you will be required to pay a deposit (Amount will be stated on the website) This deposit is non refundable should you decide to change your mind about attending the trip. The subsequent payment(s) are only refundable up to 14 days after payment has been made. Should you be booking on behalf of someone else, you are still held to the same conditions as above, for example if your friend is no longer interested in the trip, the deposit is still not refundable.

CANCELLATIONS AND REFUNDS

In the event that you do change your mind about attending a trip, deposits are non refundable however subsequent payments made are refundable up to 14 days after the payment has been made. We advice that you purchase a travel insurance policy that might be able to offer a refund depending on the reason for cancellation. Should a trip get cancelled by VENTUREXCAPES due to unforeseen circumstances such as Covid, natural disasters or in the rare event where we cancel because of not enough participants, You will get a refund of subsequent payments made after deposit. In regards to the deposit, you will be given the option of receiving a 50% refund or 100% credit that can be applied to future trips. Refunds will be made within 30 days of cancellations and will be made to the same account from which payment was taken.

PAYMENTS

Our tours packages are priced in Great British Pounds (GBP). All payments made using a foreign currency such as USD must equal the tour value of the tour in GBP, we are not responsible for any currency fluctuations and have no control over this. All payments are to be made via PayPal or Stripe which accept all major credit cards. We are not responsible for any payment fees that are issued by your bank provider or PayPal. Once deposit has been paid, you have the option of selecting a weekly, bi-weekly or monthly payment plan or pay the remaining balance in one payment. All payments for the payment plan are to be paid on the 1st of every month. All payments must be paid promptly when due, failure to do so, the participants spot on the tour will be processed as a cancellation. We will make contact with the participant within 7 days after payment failure to resolve the issue before it escalates to cancellation. Please note your spot on the tour is only reserved once we have received the registration form & deposit payment together.

EXTRA CHARGES

We are not responsible for any charges required to travel internationally such as visa costs, local tax, flights, passport costs and medical related costs, it is your responsibility to plan for these costs and provide for them. We strongly advise that you purchase a travel insurance policy that will potentially help reimburse you for hundreds of thousands of dollars of covered travel-related expenses like emergency evacuation, medical bills, and costs related to trip cancellation and interruption. The price of the trip includes the activities and services stated in the description of the trip. The price of the trip does not include flights not stated on the trip itinerary and anything else not stated. The same goes for the meals, whatever is included will be stated in the trip description.

ACCOMODATION

All rooms are based on at least two people sharing. Depending on the trip, there might be options for you to have your own room at an extra cost which will be stated. Should you be coming with a friend(S) please state so on the booking form and you will be placed in the same room(s). Otherwise, we will place the travellers in rooms based on our discretion. If a trip is a mixed gender trip, you will not be placed in a room with someone of the opposite sex unless you wish to, which you will state in the booking form.

Accommodation liability: VENTUREXCAPES acts only as an agent for accommodation (hotel) providers that we use during tours. Although we take all care possible when sourcing accommodation providers, we can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with any hotel. Any extra expenses incurred whilst staying at the accommodation (hotel) such as room service, tipping of staff or charges to the room shall be the responsibility of the individual tour participant to provide for these extra expenses incurred.

ITINERARY and TRANSPORTATION

The Itinerary stated in the trip details are subject to change due to any unforeseen circumstances such as weather. VENTUREXCAPES is not liable to refund tour participants the costs of any portion of services that are not used due to unforeseen circumstances or due to the tour participant deciding to opt out of a visit or activity on the day. This includes for reasons of ill health, jet lag or other personal issues. Any activities or expenses you wish to undertake outside of what is provided is the responsibility of the tour participant. Transportation provided will also be stated in the package description and we are not liable for any transportation you might take outside of the group activities. We can assume no liability for injury, damage, delay, loss, accident or irregularity in connection with the services of any airplane, boat, motor-coach, minibus, train, or other conveyance, public or private, used in the course of our tours.

ACTIVITIES

Should you choose to participate in any of the activities, you agree to take on any risks such as injury or damage to property that may occur. VENTUREXCAPES is not liable for any of these risks.

DATA PROTECTION

We endeavor to the best of our abilities to protect any and all personal information you share with us over the course of making tour reservations. In order to provide the services or products in question, tour participants should understand that some personal information must be passed to third parties, mainly hotels and transport providers.